Reduce in-system referral leakage and maximize conversions with automated referral workflow support that increases patient outreach, engagement, and loyalty.
Rapidly deploy personalized referral outreach by using turn-key, leading practice conversation templates.
Predefined conversational messages for initial, secondary and final Referrals outreach
Merge messages to prevent fatigue and reduce confusion for patients
Includes detailed declined reasons to inform cause of leakage
Optimize Referral Outreach: Throttling Queues
Map the time and the send rate (per hour) of referral messages to support staff or call center work times. This leads to increased conversion and better patient experience with the appointment booking process.
Define deliver hours and day of week to abide by TCPA hours
Throttle the message send rate to avoid overloading call centers and staff
Define which Practices can leverage the outreach messages
Deploy Smarter Referrals: Powerful Analytics
Monitor outreach performance and uncover opportunities for higher conversions.
Referral Performance Report: a high-level overview of Referral conversions
Referrals Message Performance Dashboard: detailed view in message performance, drill downs, reach and acceptance metrics.
