Where Are You Headed With Conversational Messaging in the Future?

We’re going to continue our rollout in the next twelve months. And really, we were focused and have been focused on the administrative element of it.

And then we are moving eventually into adding the clinicians. Like, right now, the office administrators, we’ve gotta get them to it. And so we’ve had patients that will send photos or, you know, of a wound and say, is this normal?

And, and then they can take that to the clinician, but we want to move to the place where we just at mentioned the clinician and the clinician can pop into the conversation. And that way, we don’t have to have our patients download an app to send a message to their clinician. It’ll just go right to the office, get, you know, sent to the clinician.

And just keeping it simple. That’s what we wanna do. Perfect. Perfect.

So, I’m really focused on making it easier to access care. And besides the continuing of our rollout to all our by the end of twenty twenty four, we should be done.

But, also, I really we’ve started to use it around. We did a test a few months ago. I was like, why aren’t we using this for? Because we sent out four hundred texts to patients who were due for colonoscopy.

Mhmm.

And forty people called and made appointments.

And four people found out that they had cancer.

And as hard as it is to, you know, for those four folks, it is encouraging that it was a simple text that got them into care and got them into care early.

And so we’ve and so I’ve said, that’s it. Every care gap goes in here. Reminding people because we all know people delayed care for two and a half years.

Every mammogram, every annual physical, every single colonoscopy. But so for instance, we went live with mammograms last week, And the beauty of that is I have online scheduling for all screening mammograms at all eight of our sites that do it. So not only they don’t have to call like they did for the colonoscopy.

Nope. You can you are due. Click here. Pick a slot, we’ll get you in. You’re confirmed. And you stay in that experience.

And so that’s why I’m looking at So now primary care will be complete this afternoon with all our primary care sites. So I’m like, all annual medic Medicare visits for those sites automatic text campaigns go out and say, you’re due. Schedule now. Here’s the link.

And that’s the kind of thing that I’m really focused on.

Getting people into care.