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Case Studies
September 9, 2020

Altura Lowers its Call Volume and Increases Patient Satisfaction

Learn how Altura Centers for Health used Artera to decrease no-show rates by 22 percent.

“Our patients love it. It’s overdue; we should have been on this a long time ago. Patients can do multiple things and send a text and then not have to be waiting around for a response.” — Manuel Pedroza, Chief Information Officer, Altura Centers for Health

The Results

  • Patient Satisfaction doubled!
  • 22% decrease in no-shows
  • 10% decrease in call volume
  • 10% increase in appointment confirmations
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