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Your Trusted Partner in Federal Healthcare Communication

Artera’s product, Harmony Federal Edition, is a comprehensive suite of patient communication tools, available over voice, text and/or web. Artera Harmony Federal Edition can be used throughout the patient journey including pre-visit prep, post-appointment follow-up, prescription management and ongoing care.

Cloud-Based Solution

A Best-in-Class Patient Communications Platform

Artera is a cloud-based solution that transforms patient experience with AI-powered virtual agents for every step of the patient journey.
  • Automate communications using omni-channel communication to improve staff efficiency
  • Improve patient engagement with unified, real-time automation and staff responses
  • Demonstrate improved engagement using intelligent analytics
  • Reduce call wait times and abandonment
  • Deliver instant communications to notify patients about drug recalls, formulary changes or other timely information
  • Deploy virtual agents - at your pace - to triage patient inquiries and drive organizational efficiency

How It Works

Artera Federal Harmony Edition: Your Command Center for Patient Communication*

Artera Harmony Triggers:

  • Automate bidirectional communications for pharmacy, scheduling, clinical, financial and administrative use cases
  • Triggered by integration with VistA, RPMS, Oracle Health EHR (formerly Cerner Millennium) and other data sources
  • Ability to establish enterprise-level content while supporting site-level configurations and personalization
*Unique agency requirements may impact functionality

Key Features & Benefits

Artera Federal Harmony Edition

Enable healthcare teams to improve and automate the patient experience across their enterprise by using Artera’s secure cloud environment.

Secure and Stable

Hosted in AWS GovCloud with FedRAMP High Authorization expected by the end of 2025

GSA Contractor

Multiple Award Schedule (Contract number: 47QTCA22D00CM)

Integration-Enabled

Seamlessly connects with EMRs - including VistA and Oracle Health - for real-time clinical and administrative communication

Your Brand

Use your existing 10-digit phone numbers for continuity and trust

Omni-Channel

Artera Harmony supports voice, text, email and web communications

Self-Service Configuration

Delivers secure provider-patient communication that can be customized for a range of use cases (lab results, immunization updates, patient surveys, etc.)

AI-Enabled

Reduce staffing needs while automating 100+ workflows/scenarios

Flexible Virtual Agents

Our customizable solutions include a range of virtual agent options (voice & text) that are available 24/7 to handle most beneficiary inquiries

Inclusive Design Approach

Designed to meet the requirements of Section 508 of the Rehabilitation Act1

Say Goodbye to “One-Size-Fits-All”

Comprehensive Suite of Communication Tools, Customized to Meet the Unique Needs of Your Patients

Our flexible products streamline care coordination across a diverse range of use cases. Deploy Artera for a single need or extend it across a broad range of categories. Your vision drives the possibilities.
scheduling

Scheduling

Automated scheduling and digital reminders streamline appointment booking and reduce no-shows, enhancing efficiency for both patients and providers.

financial

Financial

Automated billing notifications and digital payment options to simplify the financial aspects of healthcare, fostering trust and reducing administrative burdens.

clinical

Clinical

Facilitate timely appointment preparation, post-care instructions and care gap outreach leading to improved patient understanding and adherence.

pharmacy

Pharmacy

Digitized pharmacy communication streamlines prescription refills, provides refill reminders and offers crucial information, improving medication adherence and patient safety.

Get Started

Talk to Our Team About Artera Government Solutions

Learn more about Artera Harmony Federal Edition and see why it’s the patient communications solution of choice for federal agencies.

Contact Our Team
1Artera strives to adhere to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards in our ongoing effort to provide an accessible product for all users.