Customer Insights

Reducing hospital readmissions is one of the most pressing challenges in healthcare today. High readmission rates strain hospital resources, compromise...

Effective patient communication is at the heart of modern healthcare. With increasing demand for connected and efficient healthcare solutions, Expanse...

Post-discharge communication plays a critical role in a patient’s healthcare journey, ensuring they continue to recover effectively after being discharged...

Imagine a world where every communication across a patient’s healthcare journey is seamlessly coordinated without the confusion of overlapping messages...

In a world where healthcare is continually evolving, recognizing the organizations and individuals who go above and beyond to improve...

Research consistently demonstrates that patient engagement is vital for enhancing healthcare outcomes. A recent, notable example of this is the...

The referral process is a critical piece of the patient journey; it ensures that patients receive the highest level of...

A one-size-fits-all approach is an unrealistic way to communicate with patients. The same text sent to two different individuals may...

WELL Health® commissioned a study, Clinical Support Staff Burnout Linked to Patient Communication Challenges (The Burnout Study), which discussed the...

Managing a large number of calls is an ongoing challenge for Federally Qualified Health Center (FQHC), Altura Centers for Health,...

Kheir Clinic is a Federally Qualified Health Center (FQHC) located in Los Angeles’ Koreatown district and is the only FQHC...

At a time when community health clinics across the country have rushed to care for their low-income and Medicaid patients...