WELL Health Celebrates 2021 As A Banner Year of Growth

“Celebrate endings—for they precede new beginnings.” 
— author Jonathan Lockwood Huie

WELL™ Health is grateful to be able to celebrate 2021 as a seminal year. Throughout 2021, WELL saw unprecedented growth driven by new product innovations including ChatAssist AI, 160+ new healthcare customers, strategic collaborations with Twilio, Cerner, and MEDITECH, as well as the hiring of approximately 150 new employees to more than double the size of the company. WELL ends 2021 with the announcement of two new customers, Baptist Health and Prisma Health. Baptist Health is a full-spectrum health system serving Kentucky and Southern Indiana, while Prisma Health is South Carolina’s largest private, non-profit healthcare system.

“WELL Health is focused on eliminating the last-mile communication barriers that keep patients from good clinical outcomes and better relationships with their medical providers,” said Guillaume de Zwirek, CEO and Founder, WELL Health. “As the pandemic continues to evolve, patients’ ability to engage their provider in real-time, frictionless dialogue is more important than ever. Providers are increasingly turning to us to integrate our technology across their tech stack, so they can deliver their patients connected health experiences and ultimately drive better outcomes.”

As part of its immense growth throughout 2021, WELL celebrates these major milestones:

Facilitating COVID Vaccine Efforts: Since the COVID vaccine became available in the United States, WELL Health was used to accelerate vaccination efforts, including facilitating nearly 10 million COVID vaccine appointments and sending more than 63 million COVID-related messages.¹  

1Data set from 12/9/2020 to 12/10/2021, pulled by WELL Health Data Insights.

Business Expansion: Since closing its Series C in November 2020, WELL has grown revenue by more than 265 percent. This news follows collaborations between WELL and EHR leaders Cerner Corporation and MEDITECH, making WELL the patient communication solution for both of the EHRs’ healthcare provider customers. 

Most recently, Twilio Ventures announced its investment in WELL Health, which came less than one year after Twilio and WELL first partnered to help healthcare providers rapidly implement digital patient communications to accelerate COVID-19 testing and vaccine scheduling. 

ChatAssist AI Launch: WELL launched ChatAssist AI, a proprietary solution that automates thousands of conversations between patients and providers, and gracefully hands off to staff when human intervention is required. ChatAssist AI independently navigates complex, multi-step patient communications, resulting in a positive experience for both patients and staff. 

New Customers:  WELL is used by more than 200,000 providers nationwide. In 2021, the company welcomed more than 160 new customers. Additionally, notable health systems using WELL include Cedars Sinai (Los Angeles), Atlantic Health System (New Jersey), Houston Methodist (Texas), Vanderbilt (Tennessee), and Texas Children’s Hospital (Texas), with new health systems UCLA Health and UC Irvine Health soon joining in 2022.

Leadership Team Expansion:  WELL has expanded its leadership team with the addition of seasoned executives, including recent 2021 hires of Chief Revenue Officer John Knotwell (formerly of Bridge/Instructure), SVP of Product Isabelle Meyer Stapf (formerly of AppFolio and Cisco), SVP of Marketing Robin Hackney (formerly of FairWarning, Greenway and IBM), SVP & Chief Medical Officer Dr. Sean Kelly (formerly of Imprivata), VP of People Marissa Morrison (formerly of FourSquare and LinkedIn), VP of Strategy Jordan Pecherer (formerly of Bain & Company) and VP of Corporate Development Zach Wood (formerly of SureScripts).

Industry Accolades and Recognition: In 2021, WELL Health was named the 2021 Best in KLAS winner in Patient Outreach, number 10 on Forbes’ America’s Best Startup Employers, number 133 fastest-growing company in North America on the 2021 Deloitte Technology Fast 500, and one of Inc 5000’s Fastest-Growing Private Companies for the second year in a row. 

Employee Growth: Over the past year, WELL has recruited some of the best and brightest minds to fuel the company’s growth, including more than 150 team members across all business functions to double the size of the company in 2021. Looking ahead, WELL Health plans to add over 100 teammates to its product and engineering teams in 2022, in addition to the company’s current open roles, including hiring internationally.   

New Employee Benefits: Core to the company’s recruitment effort is its approach to the “Future of Work,” which is centered on building a hybrid company and fostering its “whole-person” culture.  As part of this, WELL Health rolled out new learning and development resources designed for a hybrid workforce, enhanced employee perks and benefits which include zero copays for mental health visits, new robust parental leave benefits which include up to 16 weeks of parental paid leave at 100% of base salary for all parents, new fertility benefits, and more. 2021 was also the year WELL launched our Employee Equity Groups, multicultural, employee-led groups that reflect the company’s dedication to creating an inclusive, equitable, and diverse workplace.

As we celebrate the ending of a remarkable 2021, WELL now proudly proceeds to the new beginnings of 2022. We look forward to the new year being equally stellar as we continue to fulfill our mission of being a SaaS digital health leader in patient communications. ♥