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Research insights on support staff burnout, its impact on patient care, and trends in patient communication.
The first two years of the pandemic pushed clinical support staff to their limits. From disruptions to in-person care, massive amounts of coordination, new regulatory requirements and more, the stress created by ineffective patient communication, exacerbated by the pandemic, led to epic levels of burnout.
Since then much has changed in the healthcare system, including a surge in digital innovation.
So, how have these trends affected staff? We wanted to find out. In a new report of more than 300 clinical support staff including nurses, physician assistants, frontdesk/reception and other medical professionals, we found that burnout and other problems are still high yet on the decline.
Read the free report to learn more.
48% reported texting, emailing and digitally messaging with patients more frequently than they did in the early days of the pandemic
Artera delivers a platform-level patient communications solution that integrates across a health system’s tech stack (EHRs/EMRs, single-point solutions, apps, and more) to deliver patients a simple, cohesive communications experience while reducing workload for healthcare staff.
By unifying disjointed communications and information into a single channel for patients (texting, email and/or IVR) Artera fuels healthcare providers to deliver healthier patients, more efficient staff and more profitable organizations. The Artera platform helps 800+ unique health systems facilitate 2.2 billion messages for 100+ million patients.
