Beauregard Health Systems aims to advance rural healthcare by providing personalized solutions that improve well-being, promote healing and inspire hope. The organization provides a wide range of services, including Primary Care, Cardiology, Urology, Surgical Services, Podiatry, Infusion Center, Women’s Health Center, Urgent Care and more.
For nearly 75 years, Beauregard Health System has been a trusted provider of care, serving over 45,000 patients across Beauregard Parish and neighboring communities. Throughout its history, the organization has prioritized closing care gaps and improving quality outcomes. However, despite its commitment to advancing preventive care, Beauregard has faced several significant challenges:
The health system sought to enhance its preventive health screening rates and ensure reliable patient outreach from a trusted source.
Since January 2021, Beauregard Health System has been leveraging Expanse Patient Connect, Powered by Artera, including automation tools, reminders and conversational messaging to revamp its patient communication strategy. By June 2024, the organization further expanded its capabilities by implementing Flows (Conversation Builder), which revolutionized its population health outreach.
In just six weeks, the organization went from conceptualizing Flows to deploying full mammography and colorectal patient communication campaigns. Leading the charge was Nicole Clanton, Population Health Coordinator at Beauregard Health System, who spearheaded the initiative by collaborating with seven primary care providers to pilot these campaigns. Using an Artera template as a foundation, Clanton crafted tailored workflows designed to meet specific organizational objectives, refining the messages to ensure they were both informative and personalized. “From conception to deployment, these campaigns came together so quickly – it really is so easy to learn Conversation Flows!” said Clanton.
Above all, Clanton is deeply committed to empowering patients with the knowledge and confidence to make informed decisions about their health. To support this goal, the team implemented the platform’s internal mentions functionality into these workflows. This allows staff to tag relevant team members and bring them into a specific Patient Channel, enabling personalized follow-ups and providing additional details and educational resources on preventive screenings.
In terms of what’s next for Beauregard, Clanton is confident the organization will expand its use of Flows, starting with workflows around annual wellness visits and education around A1C measures.
