In an effort to reduce no-shows and eliminate barriers to care, Children’s Wisconsin leveraged Artera’s Conversation Builder, ChatAssist AI, to make significant strides within their community at large, as well as operationally within the organization.
Developing a no-show follow-up workflow, they identified two major reasons patients were failing to show up for their appointments: transportation issues and not having warm coats during the winter months (when no-shows were higher than normal). They utilized this information to take action by buying $5,000 worth of winter gear to proactively distribute to patients across five primary care clinics and assist in transportation coordination to those in need.
