Skip to content

WELL Health is now Artera | Learn More

Trust and Security at Artera

The WELL Security Program maintains robust security standards for protecting the integrity, confidentiality, availability, and privacy of the data we store and transmit. We hold ourselves to the highest standards for safeguarding your organization and the patients you serve.

Certifications & Regulations

HITRUST-CSF-Certified-Logo-2
27001Asset 1
ISO27701Mark-2
CoalfireISO27018-Cert_Logo-Reg_Color
Veracode-Verified-Standard-transparent-2
TCPA-White-Logo-2

We have implemented security best practices and employ the services of independent third parties to evaluate and audit our practices against best-in-class security frameworks.

"[Artera]'s security program is particularly impressive, and security has clearly been a primary focus since the company’s beginning. [Artera] has made sure to consider the end-to-end data flow process, and they’ve conscientiously deployed all the necessary controls to best address safety, privacy, and potential risk."

Deepak Chaudhry

BDO, National Health IT & HITRUST Leader, President of Houston HIMSS Chapter

User Data & Privacy

Artera values the trust that our customers place in us to handle their data in a secure, respectful, transparent, and appropriate way. All of your data is hosted on Artera’s servers, housed in on-shore, SOC 2 accredited data centers, and accessed through your web browser (or our application). Artera enables covered entities to automate and communicate with patients in a way that permits compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). 

As a business associate to covered entities, Artera has adopted measures to ensure that we remain HIPAA compliant as does any business associate we work with. Artera allows our customers to collect PHI in secure conversations over Artera only if terms of use are followed and a business associate agreement is in place. 

"Through the establishment and maintenance of a management system aligned to both the ISO 27001 and ISO 27701 standards, Artera has committed to a process that will perpetuate a virtuous cycle of continual improvement within the organization. The dedication and rigor with which Artera operates its management system ensure it will continue to excel as its compliance program grows and evolves."

Will Dunphy

Coalfire’s Senior Manager – Privacy & International Assurance

Data Security Features

Artera is built with your security in mind.

Secure Messaging

Scanning, identification, and remediation of security vulnerabilities on servers, workstations, network equipment, applications, and all other key assets. We participate in both manual and automated independent third-party penetration testing.

Static Code Scanning

We scan our code base (applying OWASP and SANS security principles) on a quarterly basis at a minimum.

Disaster Recovery

Infrastructure is maintained across two geographically separate availability zones with full technical recovery tests to ensure established recovery timelines can be met.

Intrusion Detection and Web Application Firewall

Firewalls are utilized to restrict access to systems and scan all transmissions into our network.

Real-Time Error Monitoring

Best-in-breed monitoring tools for both performance and security monitoring across our environment.

SOC 2 Accredited Data Centers

Artera’s information systems and technical infrastructure are hosted within world-class, SOC 2 accredited data centers in the United States.

Third-Party Risk Assessments and Audits

Periodic, independent, third-party audits to evaluate and audit our practices against best-in-class security frameworks.

Security Development Lifecycle

Established, secure coding practices with security tooling and automation to ensure a secure software build and deployment.

Scans, Testing, and Patching

Scanning, identification, and remediation of security vulnerabilities on servers, workstations, network equipment, applications, and all other key assets. We participate in both manual and automated independent third-party penetration testing.

Whitepaper Downloads

Artera Security Whitepaper
HITRUST and ISO Certifications Whitepaper

Get Started

Find Out How Artera Can Help You

Looking to get started? Take the first steps toward discovering just how Artera can improve your patient communication.