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December Customer Newsletter

December 2022

ARTERA REBRAND UPDATES

LearnWELL is now Artera Academy!

To align with Artera’s brand refresh, we have renamed “LearnWELL” to “Artera Academy.” Artera Academy is our FREE educational resource center where you can access courses, videos, and educational content to help you get the most out of Artera! Check it out today.

Rebrand resources

Customer-facing sites now LIVE with Artera Branding!

PRODUCT UPDATES

NOW AVAILABLE: New languages on Artera platform

Map up to 90 new languages in your patient communications. Language availability will vary by message type and delivery method, and can be used across the platform — Automations, Campaigns, and Broadcasts to name a few. Languages must be enabled prior to use, otherwise, they default to English. Notify your Customer Success rep to initiate the process. Learn more about this feature.

NOW AVAILABLE: In-app notifications

We recently launched in-app notifications in the Artera platform. We are reserving this communication mechanism for topics such as: 

-Maintenance and downtime notifications

-New feature announcements & updates

-Upcoming training events and other enablement opportunities

Notifications will be available from the navigation bar upon logging in and can be dismissed and accessed later via the Artera heart icon. You will be notified of new announcements with a red badge similar to what you are used to with messages.

COMING SOON: Artera short code replacement

Artera’s Universal Short Code (81906) will soon retire, due to new guidelines from US phone carriers requiring one unique line per customer. This short code currently serves to support broadcast messaging above a certain threshold (e.g., 30 msgs/hour), campaigns, and as a fallback to ensure message deliverability. Starting Jan 2023, Artera will begin to transition customers to their own high-volume toll-free line. Action is not required. Your Customer Success representative will alert your team when your phone line is set to change. 

NOW AVAILABLE: Additional throttler speeds when creating Campaigns

When creating a Campaign, the “How quickly would you like your Campaign to send?” throttler offers more accurate speeds. Now, speeds are available in increments of 12 (for example, 12, 24, 36…up to 2,496 messages per hour).

Release notes & accessibility updates

Access our Release Notes Page at any time for the latest details on new features, bug fixes, accessibility updates, and hotfixes. ​​​

TIPS, TRICKS & BEST PRACTICES

Use Smart Phrases to create individualized messages for your patients

Smart Phrases, like shortcuts, allow a Practice to customize communication with patients across Artera and can be used in text, call, and email messages. Messages in Artera appear with the generic Smart Phrase placeholder before they are sent but will populate with the related data from your EMR or scheduling system. These dynamic phrases tailor themselves to each patient’s information and can be used to customize Automations, After-Hours Messages, Secure Message Copy, Quick Response Templates, Campaigns, and Broadcast Messages.  Check out the example below, and for more information about using Smart Phrases, check out this KnowledgeBase article.

Appointment IDs and Reschedules

Changes to a patient’s existing appointment in your EMR can happen for various reasons, such as the patient requesting to reschedule. When a patient’s appointment is modified to include a new date, time, provider, location, or Event type, those details flow into Artera directly from your EMR. Learn more here about how appointment rescheduling can impact your Appointment Automations.

Status Page 

Subscribe to our Status Page for updates on maintenance and downtime events.

USE CASE OF THE MONTH

New Year Care Management Health Reminder

New Year, new you? Send patients a reminder to complete an annual wellness visit or other preventative exams to kick off the New Year on the right foot and get a healthy start in 2023. Use Campaigns to target the right patients with the right message to support their health goals.  

Benefits

-Easy, customizable community outreach to groups of patients 

-Increase patient awareness and engagement with timely reminders

-Increase appointments for critical services like preventative care

To access the full use case, and explore other similar cases, visit: usecase.wellapp.com.

EVENTS & EDUCATION

Artera Customer Education Series

Want to get the MOST out of Artera?! Starting Wednesday, January 18th, Artera’s Education team is launching a new Customer Education webinar series. Join us every Wednesday at 12 PM PT to ensure you are taking full advantage of Artera. In our first session, we will train NEW Staff and Manager-level users on how to use Artera to effectively communicate with patients and to streamline workflows. To see our full schedule and register for sessions, review our Training Calendar.

Register now

Recording now available on demand: Q4 2022 Product Update Webinar

Couldn’t make it to the December 15 webinar? Watch it now, on demand! 

Q1 2023 Product Update Webinar 

Please join us on March 16, 2023, at 10:00 am PST/1:00 pm ET for our next Product Update Webinar.

Can’t make this time or date? Register anyway and you’ll receive the recording post-event.

Register now

COMPANY ANNOUNCEMENTS

WebMD Provider Services partners with Artera to improve access and engagement for patient education and medication affordability programs

WebMD Provider Services today announced a partnership with Artera to improve access and engagement to patient education materials and medication affordability programs. The companies’ joint capabilities will help providers improve clinical outcomes and ongoing patient engagement, as well as aim to reduce the cost of care. Read the full story.

HIStalk interviews Artera CEO Guillaume de Zwirek

Check out the recent HIStalk interview with our founder and CEO, where he discusses patient engagement and patient communication topics. 

STAY IN TOUCH

Our team is here for you. For questions, feedback, or newsletter topic requests, reach out to cxmarketing@artera.io. Thanks for reading!